Customer Support

🚚 Shipping – Pistacchiu

When will I receive my order?

Orders are prepared and shipped within 2–4 working days from purchase confirmation.
Shipments are dispatched from Monday to Friday.

For fresh or highly delicate products (such as ricotta creams or seasonal items), we ship only on Mondays, in order to avoid packages remaining in courier warehouses over the weekend and to ensure maximum freshness.

Can I track my order?

Absolutely yes.
When the package leaves our laboratory, you will receive an e-mail with the tracking code from the courier (GLS or equivalent).
Tracking is activated within 12 hours from dispatch.

Is shipping free?

In Italy, shipping is FREE for orders over €49.
For orders below this amount, the shipping cost is €4.90.

All packages are shipped from our headquarters in Sicily, carefully packed to ensure integrity, freshness, and safety during transport.

Do you also ship abroad?

Yes, we ship to most European countries.
Here are our rates and covered areas (estimated delivery: 2–6 working days):

ZONE 1 – €14.90
Austria, Germany

ZONE 2 – €18.90
Belgium, Czech Republic, France, Luxembourg, Netherlands, Poland

ZONE 3 – €22.90
Denmark, Hungary, Portugal, Slovakia, Spain

ZONE 4 – €29.90
Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Slovenia, Sweden

🛒 Orders

How can I pay?

We accept the safest and most widely used payment methods:

• PayPal
• Credit/debit and prepaid cards
• Apple Pay, Google Pay, and other digital wallets
• Bank transfer
• Cash on delivery (+€4.90)

Can I pay cash on delivery?

Yes, cash on delivery is available (additional cost €4.90).
As these are food products, the package cannot be refused upon delivery: this regulation applies to online purchases of perishable goods.

In the event of non-collection, the following will be charged:

• administrative handling costs
• return shipping costs
• value of deteriorated goods

How can I place an order?

1. Browse the website and choose your favorite Pistacchiu products.
2. Add them to your cart.
3. Go to the Cart page and click “Complete order”.
4. Enter your address, payment method, and confirm.

You will receive:

• first, an order confirmation e-mail
• then, upon shipment, an e-mail with the tracking link

For assistance: +39 [insert Pistacchiu phone number]

How can I request an invoice?

Write to us at [insert Pistacchiu e-mail] including:

• full billing details
• VAT number / tax code
• address
• SDI or certified e-mail (PEC)

Can I modify my order after purchase?

Yes, it is possible to modify products, address, notes, and gift messages until the order has been processed.

Please contact us promptly at +39 [Pistacchiu phone number].

🍯 Pistacchiu Products

What is Pistacchiu?

Pistacchiu is a brand specialized in Sicilian artisanal pistachio creams, pestos, sauces, and desserts, made with selected ingredients and traditional craftsmanship.

We are a Sicilian artisanal laboratory focused on quality, authenticity, and the flavors of our land.

How long do your products last?

Shelf life varies depending on the product type:

• Spreadable creams and pestos: follow the expiration date shown on the label (usually several months).
• Artisanal desserts and fresh products: preservative-free, shorter shelf life, please check the packaging.

Once opened:

• consume within a few days/weeks (depending on the product)
• store in a cool, dry place
• do not expose to heat sources
• do not freeze unless otherwise stated on the label

How do you guarantee product freshness?

We produce in small batches, only based on received orders.
Each package is prepared on the same day and sealed to preserve authentic aromas, textures, and flavors.

How can I best enjoy your products?

For pistachio creams and pestos:

• stir well before use
• if necessary, slightly warm the jar with your hands to make the cream smoother
• pair them with bread, desserts, brioche, yogurt, pancakes, or savory recipes

For traditional desserts:

• keep them near a heat source for a few minutes (NO microwave)
• consume fresh to fully appreciate their fragrance and softness

⭐ Why customers love Pistacchiu

Artisanal quality, selected ingredients, and authentic flavors of Sicilian tradition: this is what makes Pistacchiu a beloved brand both in Italy and abroad.