{"id":1495,"date":"2025-07-17T08:58:37","date_gmt":"2025-07-17T08:58:37","guid":{"rendered":"https:\/\/pistacchiu.com\/terms-and-conditions-of-service\/"},"modified":"2026-08-17T14:25:28","modified_gmt":"2026-08-17T14:25:28","slug":"terms-and-conditions-of-service","status":"publish","type":"page","link":"https:\/\/pistacchiu.com\/en\/terms-and-conditions-of-service\/","title":{"rendered":"Terms and Conditions of Service"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Introduction<\/strong><\/p>\n

These Terms and Conditions govern:<\/p>\n

The use of the website www.pistacchiu.it<\/p>\n

Any legal relationship between the User and Pistacchiu regarding the purchase of artisanal food products.<\/p>\n

By using this Site, you fully accept these Terms.<\/p>\n

Site and Service Owner:<\/p>\n

Pistachio – LAMBO SRL<\/p>\n

Headquarters: Via rubattorno 40, 51039, Santonuovo \/ Quarrata, Pistoia (ITALY)<\/p>\n

Email address: info@pistacchiu.com<\/p>\n

PEC: lambo.srl@legalmail.it<\/p>\n

SDI: W7YVJK9<\/p>\n

2. Key information<\/strong><\/p>\n

The Site is intended exclusively for Consumers.<\/p>\n

The right of withdrawal applies only to European Union Consumers, with exceptions for perishable food products.<\/p>\n

By purchasing from the Site, the User declares to be at least 18 years old and has the legal capacity to conclude contracts.<\/p>\n

3. Conditions of use of the Site<\/strong><\/p>\n

3.1 User Requirements<\/strong><\/p>\n

By browsing or purchasing, the User declares to:<\/p>\n

Act as a Consumer;<\/p>\n

Use the Site in compliance with the law.<\/p>\n

3.2 Account registration<\/strong><\/p>\n

The User can create an account by providing truthful and complete data.<\/p>\n

He is responsible for the confidentiality of his credentials.<\/p>\n

Any use made through the account is attributed to the User.<\/p>\n

The User must immediately report any unauthorized access.<\/p>\n

3.3 Account closure and suspension<\/strong><\/p>\n

The User can request the closure of the account at any time.<\/p>\n

Pistachiu may suspend or cancel an account, without notice, in the event of violations of the Terms or inappropriate behavior.<\/p>\n

There are no refunds in case of suspension due to violations by the User.<\/p>\n

4. Site Contents<\/strong><\/p>\n

All contents (texts, photos, graphics, descriptions, recipes, packaging, digital materials) are the property of Pistacchiu or their respective licensors.<\/p>\n

The User cannot:<\/p>\n

Copy, modify, distribute, sell or create derivative works;<\/p>\n

Use the content for commercial purposes;<\/p>\n

Share copyright-infringing materials.<\/p>\n

Where expressly indicated, the User can download content for personal and non-commercial use.<\/p>\n

5. Access to external resources<\/strong><\/p>\n

The Site may contain links to third-party content or services. Pistachio:<\/p>\n

Has no control over the external content<\/p>\n

Is not responsible for the availability, correctness or security of the linked sites.<\/p>\n

6. Allowed use<\/strong><\/p>\n

The User cannot use the Site to:<\/p>\n

Illegal activities;<\/p>\n

Violate the rights of third parties;<\/p>\n

Attempt unauthorized access;<\/p>\n

Transmit offensive or harmful content;<\/p>\n

Cause damage to the Holder.<\/p>\n

Pistachiu may take measures to protect its interests, including:<\/p>\n

Block access to the Site<\/p>\n

Report activity to the authorities<\/p>\n

Suspend or close account<\/p>\n

7. Terms and Conditions of Sale<\/strong><\/p>\n

7.1 Artisanalist food products<\/strong><\/p>\n

The products offered (creams, pests, sweets, condiments and pistachio derivatives) are artisanal.<\/p>\n

Colors, texture and shape may vary from the images.<\/p>\n

7.2 Prices<\/strong><\/p>\n

The prices indicated on the Site:<\/p>\n

Are expressed in EUR;<\/p>\n

They can change without notice<\/p>\n

Price of the product will always be indicated as price = (variable price).<\/p>\n

DUTIES<\/strong><\/p>\n

For all direct shipments to countries not belonging to the European Union (or to territories subject to a special customs regime), the prices of the products displayed on the Site and the shipping costs calculated at checkout do not include any customs duties, import taxes, local VAT, customs clearance duties or administrative fees applied by the authorities of the destination country.<\/p>\n

These ancillary charges and customs fees are the exclusive and complete responsibility of the recipient and will be requested directly by the courier in charge or by the local customs authorities at the time of delivery of the goods or before customs clearance of the same.<\/p>\n

Non-Delivery and Refusal of Goods: The User\/Buyer is required to inquire about the customs regulations and import costs in force in their country before placing an order. If the recipient refuses to deliver the package or refuses to pay the duties and taxes due:<\/p>\n

Any storage costs, costs of returning the package to our headquarters or penalties applied by the customs authorities will be fully retained or charged to the Buyer.<\/p>\n

7.3 Purchase procedure<\/strong><\/p>\n

The procedure includes:<\/p>\n

Product choice and addition to cart<\/p>\n

Entering personal data and address<\/p>\n

Choice of payment and shipping method<\/p>\n

Order review<\/p>\n

Confirmation and payment<\/p>\n

Confirmation email receipt<\/p>\n

The User is responsible for the correctness of the data entered.<\/p>\n

7.4 Sending the order<\/strong><\/p>\n

Sending the order generates:<\/p>\n

A binding contract between User and Pistachiu;<\/p>\n

The obligation to pay the total indicated.<\/p>\n

The User will receive emails from:<\/p>\n

Order confirmation<\/p>\n

Shipping confirmation with tracking<\/p>\n

8. Payments<\/strong><\/p>\n

Accepted methods:<\/p>\n

Cards (credit, debit, prepaid)<\/p>\n

PayPal<\/p>\n

Digital wallets (Apple Pay, Google Pay)<\/p>\n

Bank transfer<\/p>\n

Cash on delivery (cost: price = (variable price))<\/p>\n

Payment data is never saved on Pistacchiu’s servers.<\/p>\n

9. Retention of title<\/strong><\/p>\n

The products remain the property of Pistachiu until full payment.<\/p>\n

10. Delivery<\/strong><\/p>\n

The delivery takes place at the address indicated by the User.<\/p>\n

The User must check the package on delivery and report anomalies.<\/p>\n

The times indicated are estimates and may vary.<\/p>\n

Non-delivery<\/p>\n

In case of non-collection, the package is returned to the sender. A new delivery attempt may be scheduled, with any costs borne by the User.<\/p>\n

11. Right of withdrawal<\/strong><\/p>\n

IMPORTANT FOR FOOD PRODUCTS<\/strong><\/p>\n

It is not possible to exercise the right of withdrawal for:<\/p>\n

Perishable products<\/p>\n

Sealed products opened after delivery<\/p>\n

Personalized products (e.g. gift boxes)<\/p>\n

For other products, the EU Consumer can withdraw within 14 days.<\/p>\n

11.1 How to exercise the withdrawal<\/strong><\/p>\n

The User must send a clear communication to:<\/p>\n

Pistachio<\/p>\n

Email: info@pistacchiu.it<\/p>\n

11.2 Refund<\/strong><\/p>\n

The refund:<\/p>\n

Includes the payments made<\/p>\n

It is made within 14 days of notification of withdrawal<\/p>\n

Use the same payment method as the order<\/p>\n

Provided that the packages are sealed and intact<\/p>\n

12. Legal guarantees<\/strong><\/p>\n

The products are covered by a legal guarantee of conformity according to EU legislation.<\/p>\n

13. Limitations of liability<\/strong><\/p>\n

Pistacchiu is not responsible for:<\/p>\n

Courier delays<\/p>\n

Improper use of the product<\/p>\n

Damages resulting from errors attributable to the User<\/p>\n

Third-party malfunctions (hosting, couriers, payment gateways)<\/p>\n

Pistachiu guarantees however:<\/p>\n

Good faith<\/p>\n

Product quality<\/p>\n

Production processes in accordance with food regulations<\/p>\n

14. Anleva<\/strong><\/p>\n

The User undertakes to indemnify Pistacchiu for damages caused by:<\/p>\n

Incorrect use of the Site<\/p>\n

Violation of the Terms<\/p>\n

Dissemination of illegal or unauthorized content<\/p>\n

15. Privacy<\/strong><\/p>\n

The processing of personal data is regulated in the Privacy Policy available on the Site.<\/p>\n

16. Intellectual property<\/strong><\/p>\n

All brands, logos, texts, photographs, graphics and content are the exclusive property of Pistacchiu.<\/p>\n

17. Changes to the Terms<\/strong><\/p>\n

Pistacchiu may modify these Terms at any time.<\/p>\n

The continued use of the Site constitutes acceptance of the new conditions.<\/p>\n

18. Assignment of the contract<\/strong><\/p>\n

Pistacchiu may assign or transfer its rights and obligations to third parties.<\/p>\n

The User cannot do so without the written consent of the Owner.<\/p>\n

19. Applicable law and jurisdiction<\/strong><\/p>\n

The Terms are governed by Italian law.<\/p>\n

For any dispute, the Court of the place where the Data Controller is established is competent, unless otherwise provided for EU Consumers.<\/p>\n

20. Dispute resolution<\/strong><\/p>\n

The User can:<\/p>\n

Contact Pistacchiu for an amicable resolution;<\/p>\n

Use the European Commission’s ODR platform:<\/p>\n

Https:\/\/ec.europa.eu\/consumers\/odr<\/p>\n

21. Definitions<\/strong><\/p>\n

Website: pistacchiu.it<\/p>\n

User: natural person who uses the Site<\/p>\n

Consumer: person who buys outside of professional activity<\/p>\n

Product: artisan food goods Pistachio<\/p>\n

Owner: the owner of the Site and the Pistachiu brand<\/p>\n

Last modified: 2026<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Introduction These Terms and Conditions govern: The use of the website www.pistacchiu.it Any legal relationship between the User and Pistacchiu regarding the purchase of artisanal food products. By using this Site, you fully accept these Terms. Site and Service Owner: Pistachio – LAMBO SRL Headquarters: Via rubattorno 40, 51039, Santonuovo \/ Quarrata, Pistoia (ITALY) […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1495","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms and Conditions of Service - Pistacchiu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pistacchiu.com\/en\/terms-and-conditions-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions of Service - Pistacchiu\" \/>\n<meta property=\"og:description\" content=\"1. 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